Return Policy – Zen Design

At our company, we prioritize customer satisfaction and strive to provide a seamless shopping experience. To ensure you feel confident in your purchases, we have established a comprehensive return policy that caters to various situations. Below, we outline our return policies for undamaged items and those that may have been damaged during transit.

90-Day Return Policy for Undamaged Items

If you find yourself unsatisfied with your purchase, our 90-day return policy for undamaged items offers you the flexibility and peace of mind you need. From the date of your purchase, you have a full 90 days to return any undamaged item. This extensive window allows you ample time to assess your purchase, ensuring that it meets your expectations and fits your needs.

To initiate a return, simply follow these steps:

Check the Condition: Ensure the item is in its original condition, unworn, and includes all tags and packaging.
Gather Your Receipt: Keep your purchase receipt handy, as it is required for processing the return.
Contact Customer Service: Reach out to our customer service team, who will guide you through the return process and provide you with a return authorization if necessary.
Ship the Item Back: Pack the item securely and ship it back to us, ensuring you retain the tracking information for your records.

Once we receive the returned item and confirm its condition, we will process your refund promptly, typically within a few business days. Please note that the refund will be issued to the original payment method used at the time of purchase.

Return Policy for Damaged Items in Transit

We understand that sometimes items may arrive damaged due to unforeseen circumstances during shipping. To address this, we have implemented a return policy specifically for items that are damaged in transit. If you receive a damaged item, it is important to notify us immediately to ensure a smooth return process.

Here’s how to proceed if you encounter a damaged item:

Document the Damage: Take clear photos of the damaged item and its packaging. This documentation will help us assess the situation and expedite your return.
Contact Customer Service Immediately: Reach out to our customer service team as soon as you discover the damage. They will assist you in initiating the return process and may request the photos you took.
Return the Damaged Item: Once you receive instructions from our team, securely package the damaged item and send it back to us. Be sure to retain tracking information for your shipment.

Upon receiving the damaged item, we will evaluate the situation and process a replacement or refund based on your preference. We aim to resolve these issues as quickly as possible, ensuring you receive the quality service you deserve.

We hope this detailed explanation of our return policies provides you with the clarity and confidence you need when shopping with us. Our team is always here to assist you, so please do not hesitate to reach out if you have any questions or require further assistance.